HELP
Talk to a person.
One number, staffed by our team every day, 07:00–21:00. WhatsApp it or call it — whichever suits. No ticket numbers, no phone trees.
On a trip right now
WhatsApp is fastest, and you can send a photo. If you feel unsafe, call 10111 first — we are not an emergency service.
WhatsApp us →A question before you book
Pricing, how a wine tour works, whether we cover your area. Ask us, or read the common ones first.
Read the FAQ →Help with a booking
Changes, receipts or anything that looks wrong on a trip. Email support@gozula.com if it is not urgent.
support@gozula.com →Driving with Zula
Joining as an operator, vetting, payouts and the founding programme.
hello@gozula.com →Reporting a driver or vehicle? You can do that from the trip in the app, or see how we handle safety .