SAFETY
Every driver. Verified.
We don't let just anyone on the platform. Every Zula driver is professionally licensed, insured, and verified before their first booking.
WHAT WE CHECK
Every driver is vetted before going live
Driving credentials
Professional Driving Permit (PRDP) required for all drivers carrying passengers.
Valid driving licence verified and on file. Renewed records required annually.
Insurance
Liability insurance required at organisation level before any vehicle goes live.
Solo proprietors must carry personal liability cover.
Vehicle standards
Only premium vehicles: luxury sedans, SUVs, MPVs (V-Class, Staria, Caravelle), and minibuses (Quantum GL, Sprinter). No basic passenger cars.
Minimum 4 photos required per vehicle. Admin reviews every vehicle before it goes live.
YOUR PROTECTIONS
You're covered
Deposit protection
Your deposit is held securely and only released to the driver on trip completion.
If the driver cancels, you receive a full refund immediately.
Accountability on both sides
Drivers can see your guest score before accepting. You can see their rating and reviews.
Both sides are accountable — not just the driver.
In-app chat log
All conversations between you and your driver are logged.
If something goes wrong, there's a full record.
Quality standards
Drivers auto-flagged if rating drops below 2.8 after 5+ reviews.
Vehicles auto-flagged if rating drops below 3.0 after 5+ reviews.
Our admin team reviews all flagged accounts within 48 hours.